Återbetalningspolicy

PROCEDURES FOR RETURNS OF GOODS 

CANCELLATION

If you wish to cancel an item, this must be done before the order has been processed and proceeded to packing. To cancel an order, you must go to your page, select the correct order and there change or delete placed orders. 

RIGHT OF WITHDRAWAL

At Homie Life In Balance, you always have a 14-day right of withdrawal. You bear the shipping cost yourself and it is important that the product is not used before a return takes place, so the packaging must be unbroken. 

When your return has been received, it needs to be approved by Homie Life In Balance, in the event of an invalid return, we will get back to you via email. 

Upon return, you are responsible for the risk of the product and it is therefore very important that the product is returned in an undamaged original packaging and that all possible accessories and manuals are also sent. Feel free to use the original box your order came in as outer packaging when returning. Pack your return well and send your package traceable - NOTE! Not recommended.

Mark the return clearly with Kling Homie AB, add a note where your name and email address appear and send the package to:

Orio AB

Att: Kling Homie AB

Flättnaleden 1,

611 45 Nyköping

 

Refund of received and approved return takes place within 30 days. 

 

COMPLAINT 

A complaint must be made via our customer service. Complaints about broken products must be made within a reasonable time after the fault has been discovered. Please note that the broken product and packaging must be saved until the case is resolved. If the product is not in stock or has expired, we will contact you before further handling. We normally handle complaints within 1-5 working days depending on workload. In the event of an approved complaint of purchase, we will refund the amount for your order within 30 days. 

If an item should be missing in your delivery, contact us directly via kundservice@homielifeinbalance.com. A written complaint and image documentation on the package must be received by us no later than two days after receipt of the delivery. Please note that you must save the original packaging for any investigation. All our products are weighed and scanned for packing. Should it happen that a product is missing, a complaint will need to be made to Postnord, the customer does this directly through their page https://www.postnord.se/kontakta-oss/reklamera. Should it be a case of theft, a police report is also required. 

Damage

In case of broken or opened carton upon delivery, contact your delivery point immediately when you pick up the package. They have ready-made forms for reporting claims.

RETURN SHIPPING

In the event of a return, the consumer is responsible for any shipping costs. In the case of defective goods, the return strip is treated as stated under "Complaint". 

YOUR RIGHTS

We have undertaken to deliver the product / products that follow from the agreement you have entered into with Homie-Life in balance. As a consumer, you always have statutory rights in relation to products that are damaged / incorrect / incorrectly described. These statutory rights are not affected by the right of withdrawal or our general terms and conditions. Advice on your legal rights in Sweden can be obtained from the Swedish Consumer Agency.

Återbetalningspolicy

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